Privacy Policy

1. Introduction

SinglesPop, Inc. ("we," "us," or "our") operates the SinglesPop dating platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Service. By using SinglesPop, you agree to the practices described in this policy.

The Service is available only to residents of the United States. If you are not a U.S. resident, do not use the Service.

2. Information We Collect

Information you provide directly:

• Account information: name, email address, and password when you register.
• Profile information: gender, age, city, state, relationship goals, occupation, education, height, bio, and photos you choose to upload.
• Preferences: who you are interested in meeting, including any race preferences you optionally disclose.
• Waitlist information: name, email, location, gender, and age submitted before you create a full account.
• Communications: messages you send us, including support requests.
• Payment information: if you purchase credits or features, payment details are collected and processed by our third-party payment processor (Stripe). We do not store full payment card numbers.

Information collected automatically:

• Usage data: pages viewed, features used, balloons opened, and interactions with the Service.
• Device and connection data: IP address, browser type, operating system, and referring URLs.
• Cookies and similar technologies: session cookies to keep you logged in and analytics tools to understand how the Service is used. See Section 9 for details.

Information from your use of matching features:

• Compatibility scores and AI-generated match reasons produced by our matching system.
• Pop requests (expressions of interest) you send or receive.
• Which balloons you open and when.

3. How We Use Your Information

We use your information to:

• Create and maintain your account and authenticate your identity.
• Generate your daily balloon matches using our AI matching system.
• Display your profile to potential matches, as limited by your privacy settings and our matching logic.
• Send you transactional communications (account confirmation, password reset, launch announcements).
• Process payments and manage your credits balance.
• Respond to your support requests and feedback.
• Monitor and enforce our Terms of Use and community guidelines.
• Analyze usage patterns to improve the Service, fix bugs, and develop new features.
• Comply with legal obligations.

We do not sell your personal information to third parties for their marketing purposes.

4. Sensitive Information

SinglesPop may collect certain sensitive categories of personal information, including gender identity and optional race preferences you voluntarily provide. We use this information solely for the purpose of generating relevant match suggestions. We do not use sensitive information for advertising, and we take additional care to protect it.

You are never required to provide race preferences. This field is entirely optional and can be left blank or changed at any time.

5. How We Share Your Information

We share your information only as described below:

• With other users, as part of the matching experience: Your profile information (name, photos, bio, age, and other details you add) may be shown to users you are matched with. You control what you include in your profile.
• With service providers: We share information with vendors who help us operate the Service, including cloud hosting (Microsoft Azure), payment processing (Stripe), and AI services (Anthropic). These providers are contractually obligated to protect your data and may only use it to perform services on our behalf.
• For legal compliance: We may disclose information if required by law, subpoena, court order, or government request, or if we believe disclosure is necessary to protect the rights, safety, or property of SinglesPop, our users, or the public.
• In connection with a business transfer: If SinglesPop is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify you before your information is subject to a materially different privacy policy.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law or for legitimate business purposes (such as fraud prevention records or unresolved disputes).

Waitlist submissions are retained until we process your launch invitation or until you request deletion, whichever comes first.

7. Your Rights and Choices

Depending on where you live, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information. You can update most profile information directly in the app.
• Deletion: Request that we delete your personal information. Note that some information may be retained as described in Section 6.
• Opt-out of marketing emails: Use the unsubscribe link in any marketing email or contact us at privacy@singlespop.com.
• Data portability: Request a machine-readable copy of your personal information.

To exercise any of these rights, contact us at privacy@singlespop.com. We will respond within 30 days. We may need to verify your identity before fulfilling your request.

8. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to delete your personal information, the right to correct inaccurate personal information, the right to opt out of the sale or sharing of your personal information, and the right to non-discrimination for exercising your privacy rights.

We do not sell your personal information as defined under California law. To submit a request, contact us at privacy@singlespop.comor use the "Do Not Sell or Share My Personal Information" link if displayed on our site.

9. Cookies and Tracking

We use cookies and similar tracking technologies for the following purposes:

• Essential cookies: Required for authentication and core Service functionality (e.g., keeping you logged in).
• Analytics: We may use analytics tools to understand how users interact with the Service. These tools may set cookies or use pixel tags.

You can control cookie settings in your browser. Disabling essential cookies will prevent you from logging in. Disabling analytics cookies will not affect your ability to use the Service.

10. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including encrypted connections (HTTPS/SSL), hashed passwords (bcrypt), and access controls on our infrastructure. However, no security system is impenetrable, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.

If we become aware of a data breach that affects your personal information, we will notify you as required by applicable law.

11. Children's Privacy

The Service is intended only for users 18 years of age and older. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected information from a minor, we will delete it promptly. If you believe a minor has provided us information, contact us at privacy@singlespop.com.

12. AI and Automated Decision-Making

SinglesPopuses artificial intelligence to select and rank your daily matches. The AI considers factors such as your stated preferences, profile details, and compatibility signals to generate a ranked list of up to six potential matches per day. These matches are suggestions only. No match is guaranteed, and the AI system's outputs reflect patterns in the data rather than a guarantee of compatibility.

We also use Claude (Anthropic's AI model) to generate personalized compatibility summaries shown when you open a balloon. This content is produced automatically and represents the model's interpretation of profile data, not a human assessment.

13. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you access.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the effective date above and, where required, by sending you an email. Your continued use of the Service after changes are posted constitutes your acceptance of the revised policy.

15. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us at:

SinglesPop, Inc.
Email: privacy@singlespop.com